Hand-packed and on its way
Every order is hand-packed by our team, at our headquarters in Ontario, Canada, and by our small team of packers in Springfield, Missouri for our American friends.
Watch us pack your order
A day in the life of Nikki, our order fulfillment boss.
What happens when you order
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You place your order
It comes through to our shipping system and we print your packing slip.
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We hand-pack it
The slip goes to our fulfillment team, who pack your order by hand.
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It’s on its way
We hand your package off to Canada Post or USPS, and you get an email with your tracking number.
How it all works
How order fulfillment works
We’re headquartered in Ontario, Canada, and we also have an amazing small team of packers in Springfield, Missouri for our American friends.
Most orders are packed and shipped within 48 business hours. Our carriers (Canada Post and USPS) pick up every weekday, but sadly not on weekends (we’re pressuring them HARD on this), so orders placed over the weekend hit the road on Monday.
How shipping works
You WILL get an email from us with your tracking number. If you ordered over the weekend, it may not arrive until Monday, when your order is picked up.
Tracking numbers are notorious for slow updates, but even if your tracking is slow, your package is still making progress! Depending on where you live (shoutout to the homesteaders), standard delivery in North America usually takes 3–9 business days.
Shipping & fulfillment FAQs
Need more help? Start a conversation with our Help Centre.
What countries do you ship to?
We ship around the world!
Please note: shipping fees don’t include international duties and taxes. These are set by your country’s customs authority and paid by the recipient on delivery. We’re not responsible for any duties, taxes or additional fees on international orders.
When will my order ship?
We do our best to fulfill orders as soon as possible! Most orders are processed and shipped within 48 business hours. If you order in the evening, it goes out the next business day.
Weekends and holidays aren’t included in processing and shipping times.
How long will my order take to arrive?
- Standard (Canada and USA): usually 3–9 business days, depending on where you live.
- Express (Canada only): 1–2 business days after it ships.
- International: usually 7–12 business days. Customs processing can add delays beyond our control.
What are my shipping options?
- Canada: Standard (3–9 business days) or Express (1–2 business days)
- USA: Standard (3–9 business days)
- All other countries: 7–12 business days
How much is shipping?
- Canada and the USA: $5.00 flat rate
- Express (Canada only): $20.00 CAD flat rate
- Outside North America: $20.00 CAD flat rate
Please note: shipping fees don’t include international duties and taxes. These are set by your country’s customs authority and paid by the recipient on delivery. We’re not responsible for any duties, taxes or additional fees on international orders.
What if my order arrives damaged?
If your package arrives damaged and the product is affected, contact our Help Centre with a short explanation and photos of the package and product. We’ll be in touch within 48 hours with a solution!
What if my order is delayed?
If your order takes longer than our listed shipping times, we’ll discount it 10%. Just message us with your order number (#XXXXXX)!
Where can I find tracking?
You’ll get an email with tracking information once your order ships (check your junk folder).
Carriers don’t pick up on weekends, so if you ordered over the weekend, expect your tracking number by Monday afternoon. Most tracking links start updating within 48 business hours of your shipping confirmation, so don’t worry if it isn’t active right away!
You can also visit our Help Centre to track your package or check whether you have a tracking number yet.
What if I need to change my address?
Please carefully review your order and address before checking out.
If your address is wrong, reach out to us as soon as possible. We can’t guarantee we’ll be able to change it, but we’ll do our best if the order hasn’t shipped yet. If an order comes back to us because of a faulty address, we’ll resend it free of charge.
Can I edit or cancel my order?
Because we ship so quickly, we can’t guarantee any changes or cancellations once an order is placed, and we can’t add items to an existing order. If something’s wrong, contact us right away and we’ll see what we can do.
Please don’t place a second order expecting an earlier one to be cancelled or refunded.
What if I’m not happy with my order?
The Tallowed Truth has a 30-day money-back guarantee. If you’re unsatisfied with your order for any reason after trying it, contact us within 30 days of delivery and our team will help you out! Read the full refund policy.
Still have a question?
Our Help Centre is the fastest way to reach us. We usually reply within 48 hours.